To all students of 2PAD/CPAD301, I welcome you in this module. I hope you will enjoy this Public Service Delivery: Policy and Theory module. Essentially, good governance is the primary mission of the public sector. Effective policy management is a crucial component of good governance if the desired improvements in society are to be achieved. A thorough understanding of the nature, content, processes and outcomes of public policy is not only imperative for continually improving public sector governance, but also vital for establishing good public management on a daily basis. Good luck with your studies and may you experience only success in your endeavors.